Refund Policy

At Nurelo Care, your satisfaction is important to us.

We offer a 30-day money-back guarantee from the date of delivery. If you are not satisfied with your purchase, you may request a refund within 30 days.

Eligibility for refunds:

• Item must be returned in its original condition

• Item must not be damaged or excessively used

• Proof of purchase is required

How to request a refund:
To start a return, contact us at support@nurelocare.com with your order number and reason for return.

Return shipping:
Customers are responsible for return shipping costs unless the item is defective or incorrect.

Non-refundable items:

• Items marked as final sale

• Gift cards (if applicable)

Damaged or defective items:
If your item arrives damaged, please contact us within 48 hours of delivery with photo evidence.

Refund processing:
Once your return is received and inspected, we will notify you. Approved refunds will be issued to your original payment method within 5–10 business days.

If you have any questions, contact us at support@nurelocare.com.